Returns & Exchanges

At Chromag Bikes, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit for your ride, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and details of the items you wish to return to receive a Return Authorization number.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and hardware is included to qualify for a full refund.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Processing and Refund

Once our warehouse inspects the returned gear, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing