Frequently Asked Questions
Everything you need to know about your Chromag gear and orders.
How long does shipping take for frames and complete bikes?
In-stock frames and components typically ship within 2-3 business days. Complete bike builds require a lead time of 7-10 business days for professional assembly and tuning before being dispatched.
What is the warranty policy on Chromag frames?
We offer a limited manufacturer's warranty against defects in materials and workmanship. Steel and titanium frames are generally covered for 5 years, while aluminum frames carry a 1-year warranty for the original owner.
Do you ship internationally?
Yes, we ship our components and frames worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
Can I return an item if it doesn't fit my bike?
We accept returns on unused, uninstalled items in their original packaging within 30 days of purchase. Please note that the customer is responsible for return shipping costs unless the item is defective.
How do I find the correct replacement derailleur hanger for my frame?
You can find the specific hanger for your model under our 'Parts' category. We recommend searching by your frame model and production year to ensure 100% compatibility.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.